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Returns Policy & Procedure
The following provisions will apply in respect of the return of products by the customer to Australian Network Management:
#No Fault Products
A 'no fault' product ('No Fault Product') is a Product returned by the Customer to Australian Network Management in circumstances where the return is not due to the fault of Australian Network Management or any fault with the Product.
Australian Network Management is entitled to supply certain Products on a "No Returns Basis".
The expression 'No Returns Basis' means that Australian Network Management will not accept returns on No Fault Products.
To the extent permitted by law, Australian Network Management reserves the right to apply the No Returns Basis policy to any promotional or sales product (s) as it deems necessary. Australian Network Management will use all reasonable endeavours to ensure such products are clearly advertised and promoted as being sold only on a No Returns Basis.
If an item has not been ordered as yet by us and you cancel we may charge a restocking/administration fee of up to 20% of the order value at the discretion of our management.
Customer must supply:
Original Invoice Number
Original Product Code
Quantity of the product(s) that needs to be returned
Serial Number for each product that needs to be returned
Once the Returns Representative has identified the Product for the return, the Customer will be issued with an RA number. This number must be used in all correspondence relating to the product.
All products returned for credit must be in a pristine and unopened condition with all seals intact. All inward freight will be the responsibility of the customer. Australian Network Management will not cover the cost of freight on returned products and will not accept responsibility for any damage or loss suffered by the customer.
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